Service Manager in Queensbury, NY
Location: Queensbury, NY
Salary: $85,000 – $95,000 per year
Job Type: Full-time
About the Role:
Tracey Road Equipment, Inc. is seeking to hire full-time Service Manager for our Queensbury Branch.
A successful candidate:
- Oversees day-to-day operations of a class 6-8 heavy duty truck and construction equipment repair facility
- Oversees WIP, making sure workorders are closed in a timely manner
- Monitors and minimizes comebacks by working closely with technicians
- Monitors technician write-ups for accuracy and detail for customers and warranty
- Works with foreman, technicians, and service writers to ensure proper shop flow and provide the best quality control
- Works with Warranty Manager to confirm all information is collected on workorders to maximize warranty reimbursement
- Works with manufacturer reps on OEM issues
- Responsible for ensuring the shop is a clean and a safe work environment
- Trains and mentors new technicians
- Conducts annual employee performance reviews and manages the team’s performance
Skills:
- Construction equipment experience is preferred
- Three years experience in a supervisory or management position
- Strong written and verbal communication skills
- Strong computer skills
Why Tracey Road Equipment?
Tracey Road Equipment is a leader in the construction equipment industry, known for our commitment to quality and exceptional customer service. We operate multiple facilities across New York and Pennsylvania and are dedicated to fostering internal promotions and team-oriented approaches.
Tracey Road Equipment is an equal opportunity employer committed to diversity and inclusion in the workplace.