Parts & Service Department Manager in Erie, PA
Location: Erie, PA
Salary: $70,000-75,000 per year
Job Type: Full-time
About the Role:
Tracey Road Equipment, Inc. is seeking to hire full-time Parts & Service Department Manager for the Erie, PA area. This position is responsible for retail heavy truck and construction equipment parts sales as well as service.
A successful candidate:
- Support Parts Counter Sales by assisting customers in selecting required parts, offer specials, and ensure that the customer is exposed to the full product line.
- Support the Service Department by assisting customers with service or maintenance requests. Assign and oversee the work of Technicians.
- Maintain customer goodwill by greeting and acknowledging all customers, answer customer inquiries.
- Set up orders for daily shipment, delivery, or pick-up.
- Be friendly professional and efficient when working with all customers, both on the phone and in person.
- Keep current on new products and product updates.
Skills:
- Heavy Truck or Equipment Industry experience required.
- At least one year of demonstrated leadership.
- Excellent Customer Service skills.
- Highly motivated and self-starter.
Why Tracey Road Equipment?
Tracey Road Equipment is a leader in the construction equipment industry, known for our commitment to quality and exceptional customer service. We operate multiple facilities across New York and Pennsylvania and are dedicated to fostering internal promotions and team-oriented approaches.
Tracey Road Equipment is an equal opportunity employer committed to diversity and inclusion in the workplace.
Not only does Tracey Road Equipment foster a positive, team-oriented workplace, but all full-time employees also enjoy an unparalleled benefits package, including:
- Medical, vision, dental, life, voluntary plans – and more!
- Vacation, sick, and holiday pay – including YOUR birthday!
- 401k program – along with company match and quick vesting schedul